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Shipping & returns

RETURN POLICY
 
Last updated September 02, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
JustJoes
Attn: Returns
RMA #
206 Sherwood Road  
Charlottetown, Prince Edward Island c1e0e4  
Canada  
 
Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be exchanged: 
 
     ●     Electrical Items     
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     You must contact the store before you can return any products    
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
902-368-2429 1-855-JUSTJOE 

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